Managing bookings isn't always about following a rule to the letter — though yes, sometimes it is. But most of the time, your team needs room to make a call.
That's why we've added a new Flexibility Levels setting for booking rules, available from the Admin panel.
The idea is simple: you decide when a rule should block an action and when it should serve as a warning so your team can make the best decision.
You can start setting your rules from your admin panel in the bookings configuration under policy permissions. (Or click here, which is easier).
Two ways to work with booking rules
Each booking rule can be configured in one of these two modes:
Strict Mode
Simple: either the rule is met or the action doesn't go through. If a booking doesn't match the defined requirements, the system blocks it and won't let you proceed.
This is the ideal mode for rules that don't allow exceptions — capacity limits, closed time slots, critical conditions, or any setting that needs to stay fully under control at all times.
Relaxed Mode
The rule warns, but doesn't block. If a booking breaks a condition, the system shows a warning on screen. The team sees the alert and can decide whether to proceed with the booking or not.
Because in the middle of service, not everything is black and white. There are special cases, regular customers, last-minute changes, and decisions that need human judgement.
And the system should support that decision — not stand in the way of it.
Flexibility where it's needed. Control where it matters.
This improvement lets you adapt booking management to the reality of your restaurant.
You can keep firm rules for things that should never be skipped, and use more flexible rules when your team needs operational room.
Fewer unnecessary blocks, more clarity for the team, and more control over how bookings are managed.
Important: the public-facing side stays strict
This flexibility applies to internal management from the POS or the panel. The public bookings side always runs in Strict Mode.
That means customers booking online can only do so within the rules you've defined. No exceptions, no odd gaps, no chaos sneaking in through the back door.
Your team gets the room they need when they need it — and your customers see a clear, orderly and controlled experience.