Cuadro

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The story of Cuadro goes beyond traditional dining. It is a space where art, gastronomy and experience come together to create something memorable.

Behind the project is Alexis Gardes, who set out to bring a clear idea to life: offering more than just food. Cuadro was born as a place where every dish is a work of art, where the visual, the sensory and the emotional are all part of the same experience.

What started as a creative impulse has grown into a restaurant where every detail matters — from ingredient selection to plate presentation to the atmosphere of the space.

"We want people to come not just to eat, but to live an experience they will remember."

With a focus on quality produce, natural wine and artisan cheese, Cuadro embraces a kitchen in constant evolution, where creativity and seasonality set the pace.

But behind this carefully crafted experience, there is a complex operation. Frequent menu changes, floor management and a guest experience that needs to run smoothly at all times.

That is where technology becomes a key pillar.

Technology as the foundation for an agile operation

From the start, Alexis knew technology had to be part of the project.

"Technology is essential. Without it, we cannot keep up with everything."

Before having an integrated solution, day-to-day management required more effort and limited the ability to optimise processes. With the implementation of Last.app, Cuadro has managed to centralise and simplify its operations.

They now use Last.app to manage the entire guest journey, from reservation through to table ordering and final payment.

"With technology you can do much more, much faster, with the same effort."

This lets them focus on what really matters: the guest experience.

A more efficient operation, a more agile team

Staff turnover is one of the biggest challenges in the industry. In that context, having intuitive tools makes a real difference.

"It is very intuitive. One service is enough to understand how it works."

The Cuadro team adapted to the system quickly, cutting training time and making day-to-day floor service easier.

When operations run smoothly, guests notice. Thanks to Last.app, service at Cuadro is faster, more organised and more consistent with the experience they want to deliver.

The Book: the move to smarter reservation management

In the beginning, Cuadro operated without reservations, relying entirely on walk-ins. But guest demand made it necessary to evolve.

"At first we did not take reservations, but people kept asking for them."

By adopting The Book, Last.app's reservation system, they were able to meet that need and improve service organisation.

The shift has been significant: automated processes, better table management and a more efficient flow of guests through the space.

Digitalising reservations: a decision that changed things

For Alexis, one thing is clear:

"Managing reservations by phone is a waste of time."

Digitalising that process does not just save time — it frees the team to focus on delivering better service on the floor.

While Cuadro keeps its flexible approach, blending reservations with walk-in guests, having a tool like The Book allows them to better meet the needs of today's guests.

Last.app has become the partner that keeps creativity and efficiency in balance.

Because when operations are under control, everything else flows. And in a restaurant like Cuadro, that makes all the difference.